Business Process Management can mean two things. Some describe Business Process Management as the overall process of analyzing, measuring, and optimizing the business through different methods or procedures. To others, it is the automation of the gathered data to use as a reference for the improvement process. The automation is typically done by software.
But however Business Process Management may be defined; it is implemented to achieve the same goal.
Business Process Management improves business process efficiency, productivity, and customer satisfaction thru different techniques using one or more platforms.
A study by Gartner in 2004 reveals that companies who implemented Business Process Management had a 70% chance of project success rate, which is comparably higher than those who don’t.
That said, implementing Business Process Management has many advantages. Here are a few of them:
Transparency
Implementing a Business Process Management approach allows the business process to be visible to the whole organization. It is useful for every company owner as the visibility of the processes helps keep track of each employee's performance.
Software programs that aid in automation publishes the processes that can help analyze most business activities. These software programs can also be used to implement guidelines that will allow each department to see and understand each other’s tasks – minimizing disputes that usually occur when the departments work independently.
The need for automation is vital as it eliminates the typical problems that might arise due to extensive labor and manual monitoring techniques. Automation also guarantees that processes are done more accurately and efficiently.
Moreover, the enhanced visibility can be beneficial to the whole organization as it allows the ability to modify the process and its structures. The improved way of analysis also helps determine the changes that need to be implemented.
Efficiency
Business Process Management improves the business' efficiency remarkably. Many software programs can quickly alert process owners when responsibilities and tasks are handed out to each employee, which lowers the chances of delays, bottlenecks, and mistakes. Business process automation services can play a pivotal role in streamlining the workflows discussed in this article, enhancing efficiency and productivity across the organization.
Employees are also more efficient with their work as it takes less time for them to navigate through the information they need to find. Through the simplification of data, employees become more productive.
The call for efficiency is integral to every business. However, not many companies see its importance. The University of Michigan conducted a research and found that employee productivity drops as much as 40% when employees try to do two or more things at once.
It is, therefore, crucial for businesses to implement a time management process. Applications like the RoundPie use the Pomodoro technique to help employees prioritize certain tasks and estimate how much time will be needed to complete it.
Security
The utilization of Business Process Management principles can assist organizations with their company's safety and security. BPM stores data and informs business owners about essential reports like labor laws compliance, financial updates, and many other laws that the government enforces.
Business Process Management also has the ability to document and store organizational policies, internal controls, and other classified information.
Safeguarding these documents is vital to every company as those who have not implemented a Business Process Management technique are at risk for theft, loss, and misuse.
Employees are also encouraged to protect the organization’s assets and resources thru visual presentations to provide them a better understanding of the company’s security measures.
Improvement
Enforcing a Business Process Management method allows the organization to deliver positive results to its business. BPM helps companies cut down their business operating expenses and speed up the performance. Organizations can use this as an advantage as it reduces the lead time for selling any services or products.
Consumers, too, can significantly benefit from the improvement as the products and services are made more accessible and provided to them quicker. With this, organizations will face more market demand and increase sales.
Also, through its tracking and allocation advantage, businesses can determine the cause of wastage and inefficiency that can aid in organizational waste reduction.
Customer Satisfaction
Another advantage of implementing Business Process Management is that it allows the business to implement techniques like process modeling and continuous improvement process. This minimizes incidents like delays and errors, which are probable reasons why a customer would complain and may result in them refusing future services from a company.
Business Process Management can also help identify and determine the market demand thru collection, analysis, and execution. The data collected from these reports can be used to help improve customer service.
Because BPM helps organizations work more efficiently, it allows businesses to allocate more time focusing on their customers' needs and finding ways to serve them better, instead of doing other tasks.
Employee Satisfaction
Business Process Management allows the automation of important data, which helps the staff monitor and track processes faster. Thus, enforcing a Business Management Process discipline can improve the overall workforce focus on their designated tasks.
Through improved visibility and visualization, employees are also given a better understanding as to how the business is managed. Employees who are granted access to complete documentation are more likely to work more productively.
Moreover, employees who are exposed to the Business Process Management methodologies are likely to adapt to change.
Whether it is defined as a methodology or a form of software program, the implementation of Business Process Management has been proven to deliver favorable results to many businesses consistently.
About The Author:
Casey Belle is the Content Marketing Specialist for Techaerus, a company that focuses on teaching and implementing proper use of software/hardware within companies and organizations. When not working, she makes use of her time doing yoga and completing her travel bucket list.
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