FAQ

Due to a recent legal decision involving a trademark infringement claim submitted by Francesco Cirillo, we are announcing that our company will be shutting down. While this is a challenging time for us, we want to extend our deepest gratitude for your support.

Your access will remain active until the official shutdown date. As we look to the future, we invite you to stay connected. If you are interested in being part of our next venture or have ideas on how you can support us, please share your thoughts and ideas.

Thank you for your understanding and support.

What is Pomodoro® Technique?

It is a time and workflow management technique, it was created by Francesco Cirillo in the late 1980s. The method is based on the idea that frequent breaks can improve mental agility. The technique breaks down work time in to 25 minutes intervals separated by 5 minutes length breaks. More details about Pomodoro® Technique.

What is RoundPie and why should I use it?

RoundPie is a performance boosting tool, which allows you to use Pomodoro ® technique and works on the top of you current task management service. As a result you don’t need to re-create your list from scratch, just use it for tasks you already have. Moreover it works as a time tracker as well, so you don’t need any additional time tracking system eating your CPU and your attention :).

Which task management services can I use RoundPie with?

It works with all popular services: Todoist, Trello, Asana, JIRA, Teamwork, Paymo, Basecamp (Classic, Basecamp 2 and Basecamp 3), Google Calendar, Google Tasks, MeisterTask, ClubHouse, YouTrack, ClickUp, Zenkit, Microsoft To-Do, Microsoft Outlook Tasks, 印象笔记 (Yinxiang), Nozbe, Toodledo, Slack, Zapier (more tools are being added all the time). It takes no more than 2 minutes to connect your beloved service. Furthermore you can choose which project/board/task list you want to sync with RoundPie.

However, some integrations are available for Premium Plans users only *.

What is the easiest way to start using RoundPie?

It’s really simple and fast, use this order and you won’t get lost:

Can I only use 25 min + 5 min intervals?

Of course not. You can create up to five different time intervals for work and breaks in order to choose which one is the best depending on your situation.

Can I use RoundPie as my only task management tool?

Sure, you can create as many tasks as you want inside RoundPie and use it as a task management tool. All tasks will appear on your Local list. Use a shortcut (CMD+N) to get there faster.

You can also add new project(s), rename and delete it anytime you'd like *.

How browser plugin can help me?

After you install browser plugin RoundPie button will appear on your current tasks tool, so with one click you can launch RoundPie and start working on the task using Pomodoro technique®. In addition to that you can easily create tasks from any website for e.g. just select the headline of the article you are going to read, click the right mouse button and choose RoundPie it! Then just decide how much time you are planning to spend on it and be sure, reading won’t take more than that. And you will find this task on your WEB item list and in the Log as well.

NB Using the RoundPie Chrome extension, you can blacklist certain websites during the timer period. Once the Timer is active (ticking), you will not be able to access the blocked websites. You can always turn this function on and off in the Extension's option, as well as configure the blacklist of the websites.

Can I move tasks to my main task management tool, even if they were created on RoundPie?

Yes, you can! Just choose the task, click Edit (pencil icon), and select to which project you want to move it.

How does time tracking on RoundPie work?

Great question! RoundPie automatically tracks how much time you spend on each task, so you don’t need additional time tracker. You can find all the logs in «Time log» sections. We made it really easy to use, so you can filter logs by source, project and date. Moreover, you can export it any time you want.

How can I remove my RoundPie App account?

We're sorry to see you go, but it's your account, your data, and your decision. If you want to delete your account, open your Profile Settings Page, scroll down to the very last section called "Remove my account" and click the button with the same name. All your data will be removed from our system. Please keep in mind, there is no undo for such operation.

If you want to cancel your subscription instead, no need to remove your account, just read our next Answer.

How can I cancel my RoundPie App Premium Plan subscription?

You can cancel your Premium Plan subscription anytime directly by managing your PayPal Auto Payment Section, the subscription is managed by PayPal for Atgalaikas UAB account. As soon as you cancel the subscription, you won't be charged again.

If you use Stripe-based subscription, visit Subscription & Billing on your Profile Settings page and cancel it from there, or just contact us using LiveChat or our Feedback Form.

What about refund policy?

We're proud to provide not only 1 week free and risk-free trial for any premium plan we offer, but also give 30 Day Money Back Guarantee for all Premium Plans since the initial subscription date, no questions asked.

I am not sure what plan is the right choice for my case. Can you help?

We have a very special section helping you compare our free and premium plans; you can read more here: Free or Premium

Where can I find more details?

RoundPie Docs is a good place to start. We add info there all the time. And, of course, don't hesitate to contact us via LiveChat (red chat icon at the bottom right corner of this page) and Feedback form (at the end of this page).

I need to change my registration email. How can I do that?

To change your registered email address, please contact our Support Team via e-mail at info@rpie.me. You can also contact one of our live chat support agents for a quicker response.

Keep in mind that you will be asked to provide information about your account (and/or payment) to ensure you are the owner of your account.

Please note that your username is your registered e-mail address.

What hotkeys (shortcuts) can I find on-the application?

OS level hotkeys

You can configure your own hotkeys to show (focus) the app, start, pause and stop timer without using your mouse. Open app's settings and scroll all the way down. All other hotkeys (below) are working when the app is active and in focus.

Global (don’t work while timer is ticking):

Create new task

cmd+N

ctrl+N

Sync all sources

cmd+S

ctrl+S

Sync current source

cmd+R

ctrl+R

Settings

cmd+,

Exit app

cmd+Q

Timer screen:

Play/Pause timer

Space

Go back to tasks list

Delete/Backspace

Mark task as Done

Enter

Add a Note

N

Toggle mini-timer

M

List screen:

Show / hide today’s log

L

Coursor to Search Field

F or /

Create new / Edit task:

Saves the task

CMD+Enter

More about RoundPie App:

I have got some feedback and want to ask a question. How can I contact you?

Please, send us an email to info@rpie.me

* Premium Plan feature, see our Premium Plans for the details.